External Transfer FAQs

Home External Transfers FAQs

FAQs

Q: When will the new external transfer system be available?
A: The new external transfer system will be available in December. 

Q: How can I access the new external transfer platform?
A: The new platform will be found in online banking under “Move Money” - “New External Transfers” and in mobile banking under "More" - "New External Transfers."

Q: What will I be able to do in the new external transfer platform?
A: A lot of the same capabilities will be available along with some new features:
  • Easily add your external accounts at other financial institutions through the MX feature by logging into your external account or by using the account and routing number.
  • Use Account to Account (A2A) to transfer funds to your own external accounts.
  • Use Person to Person (P2P) to transfer funds to another person via email or text message.
  • Schedule future and recurring transfers.
Q: When will the current external transfer platform be discontinued?
A: The current platform will be available until January 6, 2025. Please cancel all recurring or scheduled transfers or payments before then and set them up within the New External Transfer platform.

Q: Are there any features of the current transfer platform that will no longer be available?
A: All the current features are available, except for the ability to request payments from people that you know through text or email.

Q: What types of accounts can I use for external transfers?
A: You can use your checking and savings accounts in this system. For loan payments, please use the “Pay Your Loan” tab. 
 
Q: How do I add external accounts or people to transfer to?
A: Follow these steps: 
  • Login to online or mobile banking
  • Select Move Money – New External Transfers in online banking or More – New External Transfers in the mobile app. 
  • Add your external accounts at other financial institutions through the MX feature by logging into your external account or by using the account and routing number. 
  • Add people to transfer to by adding their phone number or email address.  
 
Q: How do I make a transfer to my external accounts?
A: Follow these steps: 
  • Navigate to Transfer or Send Money.
  • Once your external accounts are verified, select the account that you want to transfer to.  
  • Select the account that you are transferring from.  
  • Input the amount. 
  • Select the send date.
  • The screen will show the estimated delivery date. 
  • Select the frequency. 
  • Click Transfer. 
 
Q: How do I make a transfer to another person?
A: Follow these steps: 
  • Navigate to Transfer or Send Money. 
  • Select the person you want to send to. Their phone number or email address will appear on the screen.  
  • Select the account that you are transferring from. 
  • Input the amount.  
  • Create a security question and answer that the recipient will know.  
  • Select the send date. The screen will show the estimated delivery date. 
  • Select the frequency. 
  • Click Transfer. 
  • The recipient will receive a notification text or email, and they will need to accept the payment, answer the security question, and input their account and routing number to receive the funds.